FAQ
My Magical Gifts Jewellery
Welcome to My Magical Gifts' frequently asked questions page.
We pride ourselves on handcrafting beautiful copper and sterling silver jewellery that lasts for years. Here, you'll find answers to common queries about our materials, sizing, custom orders, and what to expect after your purchase.
We're committed to transparency and ensuring you have all the information you need to feel confident and happy with your unique piece.
Frequently asked questions
It all began with a simple idea fueled by a deep passion for handmade jewellery.
As an online shop based in Retford, United Kingdom, we pride ourselves on personal attention and dedication to every detail of our pure copper and 925 sterling silver creations.
Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence and your satisfaction.
Explore the answers below to learn more about My Magical Gifts.
Can we make small and extra-large sizes for rings and bracelets?
Yes, we pride ourselves on our handcrafted approach.
We can certainly make small and extra-large sizes for rings and bracelets to ensure a perfect fit for everyone.
Please contact us for custom orders, or check our Custom Orders page for more details on bespoke handmade copper and sterling silver jewellery.
What happens if my handmade jewellery doesn't fit me?
We understand concerns about sizing with handmade jewellery. If your handcrafted piece doesn't fit, please get in touch with us.
We offer a full money-back guarantee for returns, and we're happy to discuss resizing options where possible for our pure copper and sterling silver items.
Your satisfaction is our priority.
What happens if I don't like my order?
We want you to love your purchase. If, for any reason, you're not entirely satisfied with your handmade copper or sterling silver jewellery, we offer a full money-back guarantee for returns.
Please contact us for assistance; we're here to help.
What happens if I don't receive my order?
Customer satisfaction is paramount at My Magical Gifts.
In the rare event that you do not receive your order, please contact us immediately.
We will investigate thoroughly with our shipping partners and ensure a resolution, whether that's a replacement of your handmade jewellery or a full refund.
How should I look after my handmade jewellery?
With every order, we send out a comprehensive 'Looking after your jewellery' information sheet.
This guide provides detailed instructions on how to care for your pure copper and 925 sterling silver pieces, ensuring they last for years.
You can also visit our Jewellery Care page for more tips and advice.
What is your return and exchange policy for handmade jewellery?
We offer a full money-back guarantee for returns on our handmade copper and sterling silver jewellery.
If you need to return or exchange an item, please refer to the detailed instructions included with your order or contact our customer service team.
Your satisfaction is important to us.
What materials do you use for your jewellery?
At mymagicalgifts.uk, we pride ourselves on using only quality materials. Our handmade jewellery features pure copper and 925 sterling silver, along with carefully selected gemstones and crystals, ensuring each piece is crafted to last for years. You can explore our Copper and Sterling Silver collections.
Do you offer custom jewellery orders?
Yes, we absolutely do custom orders at My Magical Gifts!
If you have a specific design in mind or require a unique size for your copper or sterling silver jewellery.
Please visit our Custom Orders page or get in touch with us to discuss your ideas. We love bringing your visions to life!
Got more questions about our handmade jewellery?
If you haven't found the answer you're looking for regarding our pure copper and sterling silver jewellery, or if you have a unique query about our handcrafted items, please don't hesitate to get in touch with the mymagicalgifts.uk team. We're here to help you discover the perfect piece and answer any questions you may have about our creations from Retford, United Kingdom.