Our Customer Guarantee
Every order we send out includes one of our customers' warranty cards.
This warranty card is for your peace of mind.
Everything we make has a 100% customer satisfaction guarantee.
So what does this mean exactly?
Well, basically, this means if you are unhappy for any reason with your order or our service, please get in touch.
So what happens if we can't resolve your problem?
You will be able to claim a full refund for your purchase.
Including the shipping fee you paid at the time of placing your order.
We also pay your return shipping fee.
Getting Started
OK, the first thing you need to do is send the item back to us first.
Once the item has been received and checked, we are good to go.
Your refund will be processed back to the account you used to make your purchase.
The money you paid will be back in your account within seven days
This will also include all the shipping fees.
Our full address can be found
on the contact us page.
When returning an item to us, please use the original packaging. If possible.
Please use Royal Mail Tracked 48 when sending the item back to us.
The return shipping fee will be the same price you paid when you placed your order with us.
Our details are on the contact us page
Thank you for shopping with us